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Code of Ethics

REALTOR® vs. Licensed Broker

Real estate transactions are complicated. They involve the single most expensive purchase a majority of people will ever make. And they involve strong emotions. Think about the reasons for the sale and purchase of property, and ask yourself if you need another worry during this stressful time. It’s wise to have a licensed Broker on your side. But it’s best to have a REALTOR® on your side - a licensed Broker who also belongs to a local, state, and national professional development association and follows a strict Code of Ethics.

The REALTOR® Code of Ethics is a lengthy document that includes numerous standards of practice. It’s also a living document, so REALTORS® are required to review the Code on a regular basis. Currently every 4 years. That changes to every 2 years in 2017.

Foundation of the Code  

The Grievance Process

Disputes occur even with the help of a REALTOR®. And experience tells us that misunderstanding is most often the reason. Someone either did not communicate or did not communicate well enough. Talk with your REALTOR® and/or their Managing Broker. Open, constructive discussion usually resolves the matter and eliminates further action. But not always.

If you feel your REALTOR® and/or their Managing Broker failed to act according to the Code of Ethics, we want to know about it. Here are the steps to our grievance process, which is for both clients and fellow REALTORS®. You must file a complaint within 180 days from the time you knew or reasonably should have known that potentially unethical conduct took place.


Here’s a more detailed description of the grievance process.

Click here to learn about Professional Standards and Mediation.

Indiana Association of REALTORS® - 320 N Meridian St, Ste 428 - Indianapolis, IN 46204 - 1-800-284-0084
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